FAQ's - Jewellery & Keepsakes

For non-solid-gold memorial jewellery, please allow approximately 8 weeks from receipt of your inclusions. Turnaround is generally a standard 8 weeks but can be sooner but can also vary depending on current orders and my life/family circumstances.

Solid gold jewellery has a minimum turnaround of 12–16 weeks from receipt of inclusions. Gold jewellery is custom made and hallmarked at the London Assay Office, and timing can vary with availability and my life/family commitments.

For keepsakes, please check the timeframe on the individual product page, as this varies by item.

A complimentary Inclusion Kit is available as an optional add-on and will be sent to you free of charge. It includes equipment and instructions to help you safely package your precious materials.

You can post your inclusions or arrange to drop them off at Bayles. Please use secure containers or ziplock bags and clearly label them with your name and order number.

Post your inclusions to:

Harris Wood Creative Studio
3749 Ballarto Road
Bayles  Vic   3981
Australia

Please contact me before visiting to arrange a drop-off time or alternatively use the Locked Box which is found on my verandah near my front door - then message me to let me know.

Log in to your account to check your order status. If you have trouble logging in or cannot see your order, please contact me so I can help.

I don’t send individual notifications for every order update. If your kit hasn’t arrived, or your returned kit hasn’t been marked as received after two weeks, please get in touch.

Please keep your postal tracking number so you can check when your inclusions have been delivered.

Sometimes, but please contact me before ordering if you need your piece by a particular date. Any deadline must be agreed with me in advance.

If I can accommodate your deadline, I’ll let you know when your order, payment and inclusions need to arrive. Please include the agreed deadline in your order notes.

No two memorial resin stones are exactly alike. The natural colour and texture of ashes, hair and other inclusions help make each piece unique.

Photos on my website and social media show examples of previous pieces, rather than designs that can be copied exactly. Your finished stone will have its own individual character.

I usually send a photo of your resin stone before it is set into the jewellery, particularly where colours or variations need to be checked. This gives you an opportunity to see the colours before the stone is set.

For one to four pieces of jewellery, I only need ¼ teaspoon of ashes in total and a small amount of hair. This is the total amount needed for up to four pieces, not the amount per piece.

Yes. Any unused inclusions will be returned to you with your finished order.

Yes, you can include several loved ones’ inclusions in one piece. You can package their inclusions separately or together.

You’ll receive care instructions with your order, along with a silver polishing cloth for precious metal items.

• Remove your jewellery before swimming.
• Avoid contact with chemicals, perfumes and cleaning products.
• Avoid leaving your piece in direct sunlight for extended periods.
• For longer-term storage, keep your piece in a separate sealed container with an anti-tarnish tab.
• Clean your precious metal regularly.

My Stone Guarantee covers your resin stone only. If your stone becomes damaged accidentally or becomes dull, or even lost, I will repair or remake your stone at no cost, provided inclusions are available if needed. You only need to pay any required postage.

The guarantee does not cover the jewellery setting.

Yes, I do. Preserving your breastmilk involves extra work to dehydrate it into a powder, so a $70 surcharge applies in addition to the prices shown on my website. This surcharge will appear in your cart.