Terms and Conditions

Please read all of this page.

It will be unfortunate if I receive complaints to say “I didn’t know” when the information is below.

I ask you to tick a box asking if you have read them.  I know they can be boring but I'll try to keep them simple.   

SUPER IMPORTANT:   BECAUSE WE ARE USING PRESCIOUS INCLUSIONS FROM YOU, PLEASE DO NOT TICK THE BOX ON CHECKOUT UNTIL YOU HAVE READ AND UNDERSTOOD THIS PAGE.

If you have an impairment, difficulty reading, or any disability that affects your judgment or understanding, then please ask for help from a friend or contact us for help.

We understand that grief can be a confusing time but please understand that most of our clients are grieving. If you are grieving so much that you are unable to read these, then we respectfully ask you not to order at this time.

If you do not understand and fully accept these T’s and C’s then it is not the right time to order.

Thank you
Kathy Smith
Harris Wood Creative Studio.

Current turnaround time estimate:

Currently it is up to 10 weeks for Memorial Items due to the need to send and receive Sending Kits and also the need at times to order stock from the UK. You may be able to purchase a PRIORITY SLOT if it is possible with us.  Please discuss this prior to ordering.

Kits for ashes/hair/cord: Sending Kit details
Questions: FAQ page here
Queries/Complaints: contact us page (section 7 below for formal complaints)

 1. INTRODUCTION

1.1 These terms and conditions shall govern the sale and purchase of products through our website.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer.
1.4 Please note that we are unable to take responsibility for items lost in the post, neither being sent to us nor from us, nor for any delays in postage once it has left our possession, however we will always try our best to help locate them and will replace any orders lost in the post. You may need to send more milk/ashes etc if a kit or order is lost in the post.

2. INTERPRETATION

2.1 In these terms and conditions:
(a) “we” or “I” means Harris Wood Creative Studio; and
(b) “you” means our customer or prospective customer, and “us”, “my”, “our” and “your” should be construed accordingly.

3. ORDER PROCESS

3.1 The advertising of products on our website constitutes an “invitation to purchase” rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.3.
3.3 To enter into a contract through our website to purchase products from us, the following steps must be taken: add the products to your shopping cart with all details in the comments, proceed to cart and choose shipping method, proceed to the checkout; if you are a new customer, you must then create an account with us; if you are an existing customer, you must enter your login details; confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider’s website, and our payment service provider will handle your payment; we will then send you an initial acknowledgment; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order up to 3 days from receiving your confirmation email. Please check your junk mailbox.  
3.4 You will have the opportunity to identify and correct input errors on your order by emailing us on workshop@harriswoodcreativestudio.com.au within one hour.
3.5 Sales may be withdrawn by us at any time and any inclusion items sent to us will be returned.
3.6 Conversations taking place via email, telephone, social media or other means do not constitute order notes. All notes must be put on the order comments otherwise the pieces will be made as standard without any discussed variations. If you forget to add notes please tell us by email within one hour and we will amend your order. You must confirm the changes are correct. We do not accept changes to an order after this.

3.7 ARTISTIC DISCRETION

Elements (ashes etc), colour, engraving etc. will be placed at the artists’ discretion unless previously agreed and requested on the order when ordering; in this case, we will do our best but still retain artistic discretion. If you have agreed to or asked for something not standard then you must make a note on your order (see 3.6). Ring engraving and stamping is currently not offered..

Some features you should expect to find in our handmade jewellery include and are not limited to:
(a) Air bubbles in resin are natural and although we go to great effort to prevent them there may be some visible. This is a normal element in handmade resin jewellery and air bubbles will not be classed as faults.
(b) We often find fibres in locks of hair and other elements and try our best to remove what we can but some may still be visible
(c) colours of elements will vary greatly, photos on the website are of other clients’ elements and your piece will look very different even with clear resin. Website images and images shared with you are available for guidance
(i) Pieces will never look the exact same as those on our website because they are all handmade and the elements you send in vary vastly. For example, there are many colour variations in cremation ashes including white, grey, black and brown etc, our resin sparkle mixes are handmade, and the light levels used in our photography may vary, as may screen monitor colours.
(ii) Locks of hair may be transparent, white, blonde, red or dark and it depends on the hair you send us. Most “white” hair is in fact clear and is not visible in resin, and other locks of hair may be hard to see. Texture varies infinitely too and affect hair placement. These are out of our control. If in any doubt, please do not order at this time.
(d) our resin colours and any decorative inclusions such as glitter, may vary slightly as batches are mixed from time to time using artistic discretion. Each colour will be unique depending on your elements (see 3.7c). 
(e) Our rings and metalwork will look handmade and you may see small scratches, excess solder, joins, inconsistencies and marks that are typical to items which are not mass-produced. If you require perfect finishing please choose a different company. The silver is not rhodium plated and will mark if scratched as with most handmade silver jewellery that is not mass-produced. Brushed effect metal may be more susceptible to scratches.
(f) Rings may be up to one UK ring size (half a US ring size) smaller or larger than requested due to ring sizing mandrel tolerances, how far the ring is pushed down the sizer, the method of sizing and how the sizer is read. Rings can be easily stretched so if in doubt choose a half size smaller than needed. Please note, you may decide to go down a half UK ring size (quarter US ring size) for comfort fit bands such as the bubble, twist, classic, Ayla rings, as they are easier to get on due to the rounded inner side. For wide band rings such as 3mm or 6mm flat bands, we recommend going up one UK ring size (half a US ring size) to account for the extra width which compresses a larger area of the finger, and makes the ring feel tighter.

3.8 PROOF PHOTOS

We sometimes make several resin pieces (blanks) and may send proof photos for your consideration where possible. We will set the best piece in metal, taking your preference into account. If you choose (for example) cabochon 2 from 3 pictured cabochon blanks, we will try our best to use that one. However, when setting, we will use artistic discretion. Sometimes we will find flaws in a blank, for example, and choose a different one to set, or a blank may be damaged during the process. We return unused blanks where possible at no extra charge. We may not send proof photos, and if we do we may not use your preference. Proof photos are low quality images meant as a guide as a goodwill gesture and are not part of the service. They are an extra we may provide when able.

3.9 OUR SUPPLIERS

We may use different suppliers for our metal and engraving (if offered) meaning some variations. We do our best to keep items consistent but may use different engraving services (if offered), different settings, different setting wire etc. Bezels may be smooth, serrated or crown points. Images on our website are considered to be mockups and a guide to how your items will look. Our precious metal jewellery, silver, gold, platinum or palladium is all hallmarked, if they are above the exempted weight, at the Birmingham Assay Office excluding pieces under the exemption weights.

4. PRODUCTS

4.1 The following types of products are or may be available on our website from time to time:
a) customised items containing clients’ own elements (for example cremation ashes) – no cancellation/refund even if items are not to your satisfaction as cannot be returned
b) customised items without clients’ own elements (for example engraved jewellery, rings made to size) – no cancellation but can be returned if they are not satisfactory
c) non customised items designed to be mixed with a customer’s own items (such as urns) – cannot be returned for hygiene reasons
d) and non customised items (for example necklace upgrades) – can be returned within 28 days
4.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
4.3 Images – we retain ownership of all images and videos of work we have undertaken and items produced. We reserve the right to use these images in the following ways (not limited to): our websites, sales channels, YouTube and social media, selling images and videos, editing including changing over features and identifying artistic work such as engraving.  Please contact us prior to payment and ordering if you do not wish for images to be used in this way. Images and videos cannot be unpublished due to third party distribution. 

5. PRICES

5.1 Our prices are quoted on our website.
5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
5.3 All amounts stated in these terms and conditions or on our website are stated exclusive of GST (NB we do not currently charge GST).
5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.
5.5 In addition to the price of the products, you will have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.
5.6 Included in the delivery charge, you may have to pay for a kit to send in your elements, which will be notified to you before the contract of sale comes into force.
5.7 Included in the cost of a kit for Australian customers is the paid postage for the return of your items for inclusion in your completed piece. 

6. PAYMENTS

6.1 You may, during the order process, pay the prices of the products you order.
6.2 Payments may be made by PayPal (PayPal account or card payment), card payment , Afterpay or direct deposit to our bank account.
6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.
6.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(c) an administration fee of AUD 25.00 including GST; and
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),
and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.
(e) orders may be started and not completed while payment is outstanding. Any pieces in progress remain our work product until paid for and completed

7. COMPLAINTS

7.1 If you wish to complain or have an issue with an order, please email workshop@harriswoodcreativestudio.com.au and we will reply within 14 days and attempt to find a fair solution; if necessary, please double check your consumer rights, before you email. You must include your full name and order number and order details from My Account.  We will always attempt to ensure that you are happy.

8. DELIVERIES

8.1 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.
8.2 We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the within the time period set out below; however, we do not guarantee delivery by this date.
8.3 We do guarantee that unless there are exceptional circumstances all items ordered will be completed within six months (due to personal circumstances of our creator) following the later of receipt of payment and the receipt of customer elements (such as cremation ash) where appropriate. Our current estimated lead time is always available to view at the top of this page.
8.4 We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 5 days following order completion.
8.5 We will process your order within six months this may be extended in the case of death or serious illness again. 
8.6 The date of an order is whenever we receive your elements (hair/ash etc) and payment in full, whichever comes later.
8.7 By agreeing to these terms and conditions please know that we try our best to return commissions and artworks and jewellery etc as soon as possible
8.8 
(a) If you require your item sooner this will need to be negotiated before placing the order and specifically mentioned in the order notes (on the checkout page) and a priority order slot paid for with the agreed dates in the comments
(b) If an order is on hold pending reply from a proof photo for more than 24 hours, we may not be able to complete the order in time for a priority order or deadline such as Christmas delivery. This does not entitle you to a refund for the priority slot or the order
8.9 We will always display our current lead time at the top of this page and reserve the right to change our lead time before an order is complete. We may increase the lead time by up to two months during this time. Lead times are advisory only as the pieces are labour intensive and need to be made several times and we reserve the right to complete within a reasonable time outside of the advised lead time.
8.10 You must not send irreplaceable items unless by prior agreement. See the Sending Kits page for information on retaining some of your elements. If we agree to receive irreplaceable items they must be hand-delivered. If you send everything you have and are unhappy with your piece then this does not constitute a reason for a refund even though it excludes you from our remake policy. When something is irreplaceable we will only work with it if you agree that we can only make one attempt.
8.11 Ownership
(a)Upon receipt of your elements we take ownership of them and are able to use them as we see fit to create your order. We will not use your elements for anybody else’s jewellery or displays unless you give us prior permission. We may use as much of the elements sent as we need and agree not to waste any unless it is unavoidable. Unused elements will be returned apart from breastmilk